Payments are non-refundable and non-transferable. No exceptions.
Packages must be completed within dates agreed upon. Typically, a four session private package, will be competed in four weeks.
No refund will be granted for any unused portion of the package.
Scheduling a session demonstrates agreement with policies and procedures.
Cancellations & No-Shows
You may reschedule any session by providing 24 hours advanced notice. No last minute schedule changes will be allowed, no exceptions.
No credits or refunds will be granted for no shows or cancellations with under 24 hours notice. No exceptions.
If you are late to a session, you are still responsible for full payment of the session. If we are late, we will make sure you have a full session.
The length of the sessions are always at the discretion of the trainer.
If we have made two attempts to contact you with no response, we will consider this as self drop or abandonment from the program and no refund will be issued. You can contact us and let us know what is up? We will base our decision to reinstate on the circumstances and previous performance in the program. Reinstatement does not mean you are owed a refund.
Scheduling, we will offer you open time slots each week if you choose not to take a time slot for more than two weeks consecutively, this will be considered, self drop or abandonment, from the program. Unless other arrangements are made with your trainer in advance. See previous bullet point. We do not guarantee time slots, current teams are first, they pay in advance, we make ever effort to be accommodating but, we can only offer what we have available on any given week. No Elite training is not flexible.
If we drop you from the program, yes we can and have dropped people from the program, we are not in this to take money from people so, you will receive a refund for the unused portion of your prepaid package based on our single session rate. Examples, if you had two sessions and were dropped, you would owe us $300.00 ($150 per session) and your refund would be $200.00. If you completed three of the four sessions, you would owe us, 3x $150 =$450, your refund would be $50.00. One session your pay $150 or if it goes badly we just call it a day. Motley Dog Training is not for everyone, it is not designed to be.
You are responsible for your safety and your dog's safety. Regardless of the situation or “cause”, you choose to bring your dog into public and work with us, all responsibilities of dog ownership remains yours. Why is this? Dogs and people are not robots, they are unpredictable. You are volunteering for training, you still retain any and all liability and responsibility for you and your dog.
Dogs must be current on age-appropriate vaccinations, and we must be made aware of any and all medical concerns, conditions including behavioral concerns. Please do not underreport past aggression or misrepresent any aspect of your dog. We have even had those who misinform us regarding the dog's breed.
We like email. You can call and leave a message but, we do not answer phone calls when we are training... Just rude. Hard to text with big dopey fingers, so, just email. Thank you.
If you are late, don't bother to call, we will try to hang in there for an extra 15 mikes. But, this is at our discretion.
Come to your first session as you are. We want to see what you have, what you are doing and get to know you and your dog.
Any policy is subject to change, without notice and is at the sole discretion of Motley Dog Dog Training aka Motley Dog Training